FAQ
Is shipping free?
Customer satisfaction is very important to us, which is why we offer free shipping on all orders. Every order is delivered directly to your door at no extra cost. There is no minimum order requirement.
How long does delivery take?
Orders are processed within 1–2 business days and shipped within 3–5 business days from our US warehouse, for a total delivery time of approximately 4–7 business days. After your order has been processed, it will be handed over to our shipping partners and delivered to your address.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this to track your package on our Track & Trace page.
Shipping confirmations are usually sent within 1–3 days after your order is placed.
Can I return or exchange my order?
Yes, you can return or exchange your order within 30 days of delivery. Please refer to our Return Policy for full details and instructions.
My order hasn't arrived yet, what should I do?
Most orders arrive within the estimated delivery time, but delays can occasionally occur.
If your package has not arrived within a few days after the expected delivery date, please contact us and we will check the status of your order.
How can I contact you?
You can reach us via the contact form on our website or by email at info@maisonivory.com.
We aim to respond to all inquiries within 24 hours.
Business & Fulfillment Transparency
Maison Ivory is operated by Louvico, a company registered in the Netherlands. We serve customers in the United States only. Orders are fulfilled through our US warehouse/fulfillment partner in Wellington, FL. Returns are processed by Louvico in the Netherlands for quality control and refund handling.
Contact
Store Name: Maison Ivory
Warehouse Address:
1637 Hawthorne Pl
Wellington, FL 33414
United States
Return Address:
Meester van Houtstraat 10
5251 AD Vlijmen
Netherlands
Company Name: Louvico
Company Number: 78738792
VAT Number: NL003035275B29
Business Address:
Meester van Houtstraat 10
5251 AD Vlijmen
Netherlands
Email: info@maisonivory.com
Phone: +1 706 810 4884
We aim to respond to all inquiries within 24 hours.